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Our culture

At Costa Coffee, we advocate passionately for inclusion and diversity and believe that everyone should be able to bring their whole selves to work. From team members to board members, we celebrate individuality and encourage a community where everyone is welcomed and free to be themselves.

Our values

Our Network Groups

We don't believe it's enough to say that every single person at Costa Coffee matters.
We like to show it. Our Inclusion & Diversity networks are one of the ways we do so.

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Shine, our LGBT+ network creates opportunities for our employees to genuinely connect and spread positive change, together. Whether it's celebrating at Pride events across the UK in our hundreds, or the release of our reusable rainbow cup – we're proud to have a team of people who bring their authentic selves forward every single day.



Inside Out is our mental wellbeing network. We know how important it is for everyone at Costa Coffee to feel supported, both at work and at home. That's why we created a safe space for people to discuss mental wellbeing openly, in which awareness of the topic is raised across the business, and our people can access resources and support to help them through tougher times.



Racism and discrimination of any kind is not tolerated at Costa – it has no place in society, or in our business. While we have made real progress, there is much more we need to do. Through our internal 'Belong' network, we enable our team members to help us define and reshape our cultural diversity agenda – as we move forward with a renewed purpose to be an ally and demonstrate progress.


Our sustainability programme is called ‘Behind the Beans’, because the pride and passion that goes into each cup of Costa Coffee starts way before it reaches the hands of our Baristas. From crop to cup, we know that having the best coffee also means having the most sustainable coffee.



Our team members, customers and communities are incredibly important to us, and we love working on new ways to do what’s right for them.



As a coffee business, it's vital for us to support coffee-growers to make sure the industry remains sustainable for years to come. And it's not just our coffee – we also work to ensure all products we purchase are responsibly sourced.



We are committed to eliminating waste and using resources responsibly and tackling the global threat of climate change, to reduce our environmental impact for every cup of coffee we sell.

Get to know the team

Our amazing Team Members are the life of our business. They craft great coffee and create moments that matter for every customer. Have a read of some of their stories here:

Read Costa Stories