Our culture
At Costa Coffee, we advocate passionately for inclusion and diversity and believe that everyone should be able to bring their whole selves to work. From team members to board members, we celebrate individuality and encourage a community where everyone is welcomed and free to be themselves.
Our values
Passion
Passion
At Costa, we're passionate about sharing our love of great coffee with the world.
We pour our hearts into serving an awesome Costa Coffee experience to our customers and teams.
Our passion for coffee and for people fills our cups with fun and happiness.
We are dedicated and inspired to bring a great coffee experience to the world.
Warmth
Warmth
Our coffee is great, but it's our warmth that makes the experience awesome at Costa. Our team's genuine and welcoming nature permeates Costa. Our values are not froth; they're what bring richness to all our actions. We‘re grounded, bold, and committed, but don't take ourselves too seriously. We care about our communities and our environment, where we empower people to help create a more sustainable world.
Courage
Courage
At Costa ideas are always percolating, but don't sit long on a back-burner before turning into action. With a strong blend of strategic vision and great execution, we deliver an awesome Costa Coffee experience. Our diverse cultures and brave ideas add to our innovation and make for bold actions. Our entrepreneurial attitude and problem solving nature, combined with supportive leadership and a generous spirit, makes us bold, keeping us competitive in a fast-paced industry.
Trust
Trust
Shared accountability is what makes us who we are. We're valued for what we bring and trusted in what we do. We not only create great coffee, we create exceptional experiences through challenging opportunities, a fast-paced and dynamic workplace, and supportive teamwork. Here at Costa we don't settle for average; we're committed to growing both the business and our people. We see our cups at half-full, and we're always filling it with opportunity.
Our Network Groups
We don't believe it's enough to say that every single person at Costa Coffee matters.
We like to show it. Our Inclusion & Diversity networks are one of the ways we do so.
SHINE
Shine, our LGBT+ network creates opportunities for our employees to genuinely connect and spread positive change, together. Whether it's celebrating at Pride events across the UK in our hundreds, or the release of our reusable rainbow cup – we're proud to have a team of people who bring their authentic selves forward every single day.
INSIDE OUT
Inside Out is our mental wellbeing network. We know how important it is for everyone at Costa Coffee to feel supported, both at work and at home. That's why we created a safe space for people to discuss mental wellbeing openly, in which awareness of the topic is raised across the business, and our people can access resources and support to help them through tougher times.
BELONG
Racism and discrimination of any kind is not tolerated at Costa – it has no place in society, or in our business. While we have made real progress, there is much more we need to do. Through our internal 'Belong' network, we enable our team members to help us define and reshape our cultural diversity agenda – as we move forward with a renewed purpose to be an ally and demonstrate progress.
Sustainability
Our sustainability programme is called ‘Behind the Beans’, because the pride and passion that goes into each cup of Costa Coffee starts way before it reaches the hands of our Baristas. From crop to cup, we know that having the best coffee also means having the most sustainable coffee.
PEOPLE
Our team members, customers and communities are incredibly important to us, and we love working on new ways to do what’s right for them.
COFFEE
As a coffee business, it's vital for us to support coffee-growers to make sure the industry remains sustainable for years to come. And it's not just our coffee – we also work to ensure all products we purchase are responsibly sourced.
PLANET
We are committed to eliminating waste and using resources responsibly and tackling the global threat of climate change, to reduce our environmental impact for every cup of coffee we sell.
Let's stay in touch
@costacoffee
Freshly thought coffee has finally arrived in Germany! #coffee #costacoffee #germany #kaffeefrischgedacht
@costacoffee
We are very excited to welcome Sam Kinzelmann to Costa and thought we would see how she is getting on..."I am delighted to have joined Costa Coffee as their new Global Technical Director at such an exciting time for the Brand. In my role, I can’t wait to help Costa grow in so man...
@costacoffee
Well this is a first, Costa on the beach. More exciting launches and formats coming to a country near you. #bulgaria #romania #internationalcoffee #coffee #globalcoffee #costacoffee
@costacoffee
Getting involved in National Customer Service Week has been great fun for our teams. Being able to recognise our customer service heroes and building your brand reputation are only a small part of the numerous activities that have taken place. #NCSW20 #costacoffee
@costacoffee
Last week saw a great development with our partnership with Uber Eats by adding new bundles to the offering. Harriet Granville-Jones who's been working on the project went to our Romford Pavillion store to see the excellent team work in operation. We now have over 650 Uber Eats s...