(People love us for our coffee too)
We're the UK’s favourite coffee shop*, and now we want to share what we love with the world. It’s enough to stir our emotions and bring a smile to our lips, but it doesn't make us who we are. Since 1971 it’s always been about our people. Our family. Pouring their hearts into everything they do and creating precious moments our customers love to share.
*Independent survey of 5000 people published in December 2014 by Allegra Strategies. For further details see http://www.costa.co.uk/terms
In 1995, Costa was acquired by Whitbread – one of the UK’s leading hospitality businesses, ranked 12th in The Sunday Times Best Big Companies to Work For in 2015 and also home to brands including Premier Inn, Beefeater Grill, Table Table and Brewers Fayre. Samuel Whitbread’s founding spirit to put people and customers first and embrace innovation has stood for 250 years, and perfectly matches Costa’s approach and ambition. Together we have grown Costa in the UK and overseas, making everyday experiences special for millions of customers and careers truly memorable for everyone who works for us.
Everyone has a dream, but few are dream makers. In 1971 Bruno and Sergio Costa brought their passion for coffee to London.
In the beginning they traded as a wholesale business, roasting over 40 different coffee blends. By 1978, they had opened their first Costa Coffee shop – giving the people of London a warm, inviting experience, full of community spirit. And so the Costa magic began.
What we do
We’ve always believed that quality coffee, served in the right way; on the right occasion is more than just a drink. It’s a feeling. An experience. We focus our collective passion and expertise on creating a combination of authentic, crafted tastes, convenience and community spirit. It’s a combination made to leave customers smiling, whether they’re meeting friends at their local Costa or picking up a Caffè Latte from a Costa Express machine.
Across the world
In the UK, we’ve created something to savour. Experiences that lift the spirits and brighten the mood. Now we’re sharing them with the world, across more than 3000 stores in more than 30 countries. It’s not just our customers who are benefiting from our growth. As we expand so do our opportunities, offering you even more choice when it comes to finding a place where you can join the Costa family.
Even as the Nation’s favourite, we believe there’s still room to improve, rethink and pioneer. Every day at Costa, we look at everything from creating new products and new flavours, to introducing new store designs. At the heart of it all is our desire to serve great coffee, at speed, and leave people smiling. For us, that philosophy should never just be limited to our stores. Take our ground-breaking self-service coffee bar for example. Thanks to the ingenuity and expertise of our Costa Express team, we are revolutionising the way in which customers consume their coffee. Serving up freshly-ground Mocha Italia coffee beans and fresh milk in every cup at the touch of a button, our machines deliver that reassuring taste of Costa when one of our stores may be far away. There’s so much more we could do too. Who knows what we’ll come up with next?
Vision & culture
Our vision is big. It’s exciting too. We want to become the world’s favourite coffee shop brand. Yet while we grow, our key ingredients will always remain. Our warm personality. Our welcoming environment. Our irresistible coffee. And, most importantly, our people. The Costa magic began with two brothers working together, so it’s no surprise that that sense of togetherness is still very much a part of how we act today. While everyone brings their own personalities, ideas and ambitions, we all share in the same vision and values; taking every opportunity, every day, to make a positive impact on each other, our customers and our environment. It’s what makes us unique. It’s what makes us Costa.
Our values underpin everything we do at Costa. They guide our actions and direct our behaviour every day.
Warm & welcoming
- Welcome and value everyone
- Put people at ease
- Treat everyone as you would a guest
- Be house proud
Restless belief that we can make it better
- Respect time and efficiency
- End high with a personal touch and a smile
- Collaborate to find better ways
- Spot the opportunity to delight
- Surprise with random acts of kindness
Infectious passion & expertise
- Share your passion, let your personality shine
- Stand proud (look and play the part)
- Educate and inspire others
Diversity & flexibility
We are committed to creating a great place to work for all of our people. To us, this goes beyond creating an inclusive culture where everyone is treated fairly and judged solely on personal merit. Of course that’s important, but we see diversity in our business as an opportunity. We’ve established an environment in which we encourage everyone to work together, to recognise each other’s differences and to maximise the opportunity these diverse opinions, talents and capabilities can bring to the business.
We understand, for example, that everyone has their own preference when it comes to the days and times at which they work. Our Flexible Working Policy enables our people to find a way in which both their working needs are met along with the needs of the business. Maybe you’d like to change your shift pattern, work from home more or work one day less per week. Whatever it is, we’ll sit down and discuss it with you and try to find a solution that benefits us all.
Community spirit has always been close to our hearts. Whether it’s taking care of the environment, the communities local to our stores or our coffee growers around the world. All our beans come from 100% Rainforest Alliance Certified™ Farms, meaning farmers are given the skills and financial incentives to produce sustainable crops and protect their land, livelihoods and communities.
We want to do more to improve the lives of coffee growers around the world. And we’ve found the best way to do that was through education. So in 2006 we set up the Costa Foundation to help build schools in remote areas. In just eight years we’re now supporting 60 communities in nine countries, across three continents, transforming 30,000 lives. Our people are very much at the heart of our Foundation, helping fundraise in-store and even tackling challenges such as climbing the three tallest mountains in the UK as part of the Costa 3 Peaks Challenge. By helping to provide schooling for children we sow seeds that improve health, welfare, equality and economic independence – permanently.
We’ve never seen our shops as cafés on the high street. More as inviting environments in the community, opening their doors and welcoming in the world. We strive to be a good neighbour, dedicated to making a positive impact on those who live and work around us. It could be by hosting weekly book clubs or sponsoring the local youth football team. The environment means a lot to us too, which is why we’re always looking for ways to protect it. That’s the reason our London Roastery only uses electricity from renewable sources, and why some of our vehicles are powered with biogas from any food waste.
WISE by Costa
As well as trying to improve our local community, we also want to play an active role in the development of young people.
Building on the group-wide Whitbread Investing in Skills and Employment programme, WISE by Costa aims to help people gain new skills, experiences and qualifications in four ways:
Partnering with schools, teachers and other organisations we are helping young people develop the skills and knowledge they will use in both education and work.
Since 2015, we have expanded our WISE programme by offering four-week work placements as well as pre-employability training. We may even be able to offer you a position at the end of it. If you’re interested in applying for a work placement talk to your Job Centre Advisor or email firstname.lastname@example.org
Offering work experience to students to give them a taste of working life. If you’d like to apply, pop into your local Costa store and ask to speak to the Store Manager or email us at email@example.com
We offer an Intermediate Apprenticeship in Customer Service and Barista Skills in England and a Modern Apprenticeship in Food and Beverage Services in Scotland. Our programme lasts for 12 months. To find out more about the Apprenticeship programme please email firstname.lastname@example.org